At SPP, 100 percent customer satisfaction is always our goal. We understand that issues with orders may arise from time to time that need to be addressed.
Sales of promotional, seasonal, discontinued, and clearance items, as well as e-gift cards, are all final and cannot be returned or exchanged.
Please note: If a claim was not submitted via web, email, or by phone, the return will not be valid for store credit or exchange. Please make sure to contact us in advance to ensure the most timely and appropriate response.
If you think there may be a defect with any of the products you purchased from us, please contact us for store credit or an exchange of the product. SPP will accept requests for store credit or exchanges on all products, excluding medical items and level IV body armor, within 30 days of delivery.
Refunds will not be issued for products that were delivered as described on our website. All armor plates must have the original manufacturer sticker on the plates and all carriers, pouches, and textiles must have the original tags attached or they will not be accepted for return claims. The cost of return shipping will be deducted from the return credit amount.
If you would like to submit a return request, email email@example.com for a return label via email. If you prefer a return label be mailed to you, please let us know in advance.
After the product arrives at SPP, it will be inspected, and your request will be processed. You will receive your store credit within 7-10 business days upon your returned item (s) arrival at our facility. Any items exchanged will ship out with a new Ships in About time frame and will depend on the highest Lead Time within the order.
If you would like to submit a return, please fully read the Return Policy above, submit a claim within 30-days of receiving your items, and follow these instructions:
Email us at firstname.lastname@example.org to have an agent review your request and see if you qualify for a return.